TGI Quartz and Granite

Category:	Cemetery,
Address:	50 Slack Road #2E, Nepean, ON K2G 3N3, Canada
Postal code:	K2G 3N3
Phone:	(613) 729-5656
Website:	http://thegraniteimporter.com/

Monday:	9:00 AM – 6:00 PM
Tuesday:	9:00 AM – 6:00 PM
Wednesday:	9:00 AM – 6:00 PM
Thursday:	9:00 AM – 6:00 PM
Friday:	9:00 AM – 6:00 PM
Saturday:	9:00 AM – 4:00 PM
Sunday:	Closed

• 
  (December 18, 2018, 12:55 pm)

  Had great experience of purchasing our stone (Sivakashi pink) for the kitchen from TGI. There were some hiccups in the project. Owner (Diego) responded to the situation got it fixed and satisfied us to our expectations. The stone was excellent and installation was perfect and the price was very reasonable. Our Kitchen looks super. Thanks Diego and your team. We highly recommend TGI.

• 
  (December 14, 2018, 9:05 pm)

  Yves and his working mate were excellent installers, clean, curteous and proffessional. Ryan in sales was excellent and very informative. Great price and great service, definitely recommend them!

• 
  (December 3, 2018, 8:13 pm)

  I would definitely recommend these guys!
  
  They were very responsive and very accommodating from beginning to end. Not to mention the best price i could find around town.
  
  Kingsley - the salesman - was great! He took the time to discuss my project in detail from the first phone call. He even brought a technician on the phone to answer my measurement/technical questions. Made it very easy for me.
  
  The installers (Yves and Pepe) were great! Very professional and friendly. And they showed that they cared by making slight modifications (moving a piece of wood here, cutting a piece there) in order to optimize the installation. Stuff that they didn't necessarily have to do. Even the guy who came to take measurements (Steve) helped me remove some cabinets that needed to go, which he absolutely didn't have to do. Super helpful and courteous guys!
  
  I really liked dealing with everyone from that company, including the owner (Diego) who was super laid back and very reasonable to deal with, and very accommodating.
  
  Go with TGI for all your granite needs! You won't be sorry!

• 
  (November 19, 2018, 3:23 pm)

  Overall very good experience with TGI. I felt accommodated from the beginning and the process was mostly smooth. There was an issue with the sink cut-off being off but it was rectified within a week. Given our circumstance, I would recommend that the final template approval include more precise measurements for cut-outs as I could have noticed the sink issue before final cuts. I really enjoyed the measure and install process with Steve and Dhiego went well out of his way to ensure all proceeded well. I am rating 5 stars because I am aware that some times things don't go as planned but it's how the business responds to the adversity that matters most in customer service. Will refer.

• 
  (October 10, 2018, 7:39 pm)

  We are happy to report that we are very happy with the results which is what really counts, although it was quite a rough experience, The pre-sales service was great but not the same after we signed and paid our deposit. Even though we selected two unmarked remnant slabs on the same day we signed the contract, the job was not completed until 8 weeks afterwards (their advertisement says installed with 10 days from signing the contract). And that was 8 weeks of frustration and stress with extra trips back to TGI, inaccurate quotes and additional charges. The many issues we encountered were: updated measurements not used to provide the quote which was agreed to resulting in an increase in price; two weeks after choosing the two untagged slabs for our vanities was told they both had been sold to someone else; being told to purchase an additional slab or choose a bigger slab for our kitchen because our measurement didn’t fit (which in the end fit perfectly with 1 slab), re-organizing both our schedules to meet with the “cutter” that had to be rescheduled because the slab was not delivered. Things started to turn around when Erminia took control of the situation and saved the day by bringing their top guy, Phil the “cutter”, on the project. He was amazing and personally handled the measuring, mapping and cutting, and he really worked miracles! All the cuts were perfectly clean and accurate (1/8 inch on each side of the stove and was even able to give use extra overhang all around with the seam patterns matching perfectly). Phil provided excellent customer service throughout the process and we can't say enough great things about his motivation, skills and his personal commitment and follow-up to make sure that the job was done right! The installers did an excellent job on the seams and leveling. Although I noticed that one of the cabinet posts was crooked after they left. Would have rated them 5 star except at the end when one of them got visibly upset saying “They don't do that", when we wanted him to touch up some rough spots under the lip of the counter. Seriously, what's an extra 2 minutes of simple sanding to satisfy a customer after spending half a day on the job?! That's something TGI management needs to address.

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TGI - The Granite Importer, 50 Slack Rd, unit 2E, Ottawa, ON ...

Please call us at 613 729-5656 or visit us at: 50 Slack Rd, unit 2E, Ottawa. 08/23/2017 TGI - THE GRANITE IMPORTER, your Ottawa's Granite and QUARTZ countertop expert, is delighted to give you the opportunity to have BEAUTIFUL QUARTZ countertops in your kitchen & bathrooms for ONLY $ 49.00 /sqf SUPPLIED and INSTALLED.