Carlingview Manor Long-Term Care Home

The PSWs , the nurse and staff, including the volunteers, are superb and very caring. Things I don't like - his room is a ward, which is all we can afford. With 4 beds it is too cramped with not enough space to put a chair for a visitor. He is wheelchair confined and other than for meals he spends most of his time in bed - therefore, I am worried about potential bedsores. A meeting was held with his care team where everything was addressed, even the dietician. I really feel the wards should be 3 beds only as it is so cramped. One other concern is that during mealtimes the PSWs are busy so if he requires help in the bathroom he can wait quite some time. If I've been there I often have to go chasing down a PSW for help. I can understand budget cutbacks where PSWs have to help serve the meal, but I feel one or two should be strictly assigned to assist those who push the call button for help. Other times he has been left in a diaper full of excrement for 2 hours or longer because PSWs were on their break, supper or busy. There have been some weeks where he has not received a shower because they were short handed in staff.

My Dad has lived here since May 2017 and he has received immaculate care. Super heroes work on the 4th floor. I am so grateful my Dad received an offer for a bed here. I was apprehensive at first due to negative reviews but the staff here could not be more kind & loving. There is a genuine atmosphere of professionalism, dedication & caring for elderly people. This facility is exceptionally well run. It is very clean & organized & my Dad's needs are met on a daily basis with grace & dignity. He is unable to walk much anymore & is in a wheelchair and there have been virtually no incidences of any falls. I never worry about him falling or being mistreated. I sleep well at night knowing he is well taken care of. The staff are in regular contact with me updating me on my Dad's well being in terms of food intake & medication needs, etc...I highly recommend Carlingview Manor and every day feel thankful that my Dad received an offer for a bed here.