Atwood Resources Inc.

Great service! Super nice and helpful staff.

One of my boarders had to say goodbye to her beloved horse, her pet this weekend. I left a message for Atwood to contact me with regards to arrangements for pickup.

The office staff called to confirm pickup for today, fee etc. At first she was pleasant until I explained the horse was in the arena...we are a boarding barn so leaving a horse outside on the property was not an option in the middle of the night when she was euthanized or at all because we don't have a spot for this and 2 days in the heat outside is asking to bring predators around the barn. I explained the arena had a large entrance and we had pick ups done by a different company without any trouble in the arena. She was rude and it only got worse when I asked if a heads up call from the driver was possible so I could prepare the owner so she didn't need to be there, she answered me with, the driver can't call all his stops because he goes to 50 places a day. I explained that some customer service and compassion would be helpful to which she replied they could just not bother coming. Needless to say the booking staff was a 0 star rating.

What saved this review was the driver, he did call 10 mins away and was pleasant with the owner of the horse who was there when he arrived. He was kind and offered her one final moment to grieve her loss before loading her. Compassion and customer service goes a long way and it costs nothing to be a decent person.

Had the woman on the phone taken a few mins to be kind and conscious of the fact she was arranging for the pick up of a beloved pet the rating would have been a 5.

very.good to deal with .quickly removed my animal .

Professional service, very nice staff. They made my terrible day much easier.