Embrun Home Hardware Building Centre

Great place for contractors to pick up supplies.

Friendly service in the paint department

Price matched and personal help finding all the right electrical products.

Small town service = life-long loyalty.

I had purchased a Milwaukee Orbital sander 7 weeks ago from this location when out of nowhere, I was sanding and it exploded! Disk and bearings went flying and were burnt to a crisp. Upon being warmly greeted at the store, Ray jumped in immediately to help solve the problem. I have never seen customer service like this before.... Milwaukee only has a 30 day exchange policy and if something goes wrong, you are looking at 4-6 weeks for repair. Being DIY gal, I didn't have a spare sander kicking around the house and couldn't wait that long to finish up my projects. Ray phoned every source he could think of, not taking no for an answer, fighting for the customer and preaching the importance of customer service to each one of the reps on the phone. As I waited patiently, hoping it would be solved, I was thinking about the fact that even if there was no resolution, I couldn't be very upset because he was doing everything in his power to help me. It took about 45 minutes but well worth the wait as he was able to replace my sander for a new one! Thank you Ray and the wonderful staff at Home Hardware - you are the prime example of exceptional customer service and have gained a life-long loyal buyer!

Picking up material in the lumber yard with a truck is ok, but with a trailer is more difficult compared to larger yards that you can easily drive through sections.
Knowledgeable and helpful staff though.