Old Navy

I went to this Old Navy store for the first time today and although it is nice to have this store in the area, there a some things that could be improved. The layout is quite tight and with staff unloading boxes right where customers are supposed to line up, it makes it difficult for customers to see the directional arrows on where to line up. So customers were lining up on the wrong side which an employee pointed out. Maybe don’t block the way so customers can see the arrows and then they will know where to line up? Also, they have a couple rolling racks in the children’s clothing area which were completely blocking the hair accessories and clothing. This makes it hard to see merchandise and is in the way of an already tight space. One customer tried to get her cart through and knocked right into it because the space was so tight. Moving those racks into another spot would help open up the space and not be in everyone’s way. Especially with trying to keep with social distancing protocols, putting racks in everyone’s way makes it hard to keep distance as there is barely any space to get through already and these things just block the way even more. I also noticed that they don’t really have a lot of sizes for children and should stock up on more sizes so parents can find what they are looking for. Overall the store is okay but better layout and not cluttering the space and stocking more sizes will make it a more desirable place to shop.

Can't wait for the flip flop sale in the spring.