Category: | Point of interest, Establishment, |
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Address: | 4030 Mainway, Burlington, ON L7M 4B9, Canada |
Postal code: | L7M 4B9 |
Phone: | (800) 661-6700 |
Website: | https://ats-scientific.com/ |
Monday: | 8:30 AM – 5:00 PM |
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Tuesday: | 8:30 AM – 5:00 PM |
Wednesday: | 8:30 AM – 5:00 PM |
Thursday: | 8:30 AM – 5:00 PM |
Friday: | 8:30 AM – 5:00 PM |
Saturday: | Closed |
Sunday: | Closed |
ATS Scientific has excellent customer service!! Their sales (Pierre, Joe and Lindsay) and technical (Lee and Geoff) people respond to my emails very quickly, and they are always super knowledgeable, friendly, and helpful. I have had some minor issues with my Micromeritics instrument, and they have always been able to help me over the phone, or with an on-site visit (within a few weeks of my call). In addition, ATS Scientific goes above and beyond to host informative technical seminars for me and my students - to help make sure we are making the most of our purchased equipment! I highly recommend them as a scientific instrument distribution company, as their customer service AND technical support is the best.
Customer service from ATS Scientific is the best that I have ever experienced for capital equipment. Also worth noting - ATS representatives go the extra mile in educating and training our students and staff.
As a Chemist working in Laboratory Science, I have been dealing with ATS Scientific for decades. Great people (ownership; management; office; sales; field support; and laboratory professionals) to deal with. You are not going to find a company that will tailor its services to customers' needs anywhere else. Keep up the excellent work.
Recently we had an issue with our lab homogenizer and it was ATS among all authorized companies who lend us a helping hand. Excellent service, knowledgeable and friendly staff.
It was a great experience with ATS. We are greatly appreciate your dedication and timely response to resolve our equipment problem.
Cheers
A company that shows you the great advantages of its products over the competitor before purchase; and the after sales and technical support is just fantastic. Continue the good work.