MyHealth Centre - Milton - Cardiology, Nuclear Medicine, Mammogr

My doctor requested a chest X-Ray and gave me a requisition form. I wanted to make an appointment so as to limit my contact with other people during covid. I called to schedule an appointment and was told that this was not an option. All Milton locations are walk in only. I arrived at unit 212 and was told it would be a 30 minute wait. I asked to wait in the hall because the waiting room was completely full which made me nervous and anxious with so many people in one single room. More than 30 minutes went by and I was not getting a straight answer about the wait time. My asthma makes it difficult for me to wear a mask and I get anxiety about breathing, so waiting in a crowded room for an extended period of time with a mask on is not the best situation for me. I was getting so frustrated that no one was helping me or even listening and then I met Nicolene. Nicolene is so patient and kind right from the start. I asked for her help and her genuine compassion and care for patients was the first thing I noticed. Nicolene helped explain my situation to the other technicians and brought me to the other unit to sit and wait for my turn. The area was clean and sterilized which made me feel safe. Nicolene offered me water and even checked in on the wait time for me. Nicolene is a gem, a shining light in a world where others take little time to genuinely listen, empathize and care for others. Nicolene was happy to take the time to understand my fears, frustrations and anxiety regarding my health and instead of judging me and making me feel bad for how I felt she showed love and compassion. If more people in this world were like Nicolene, we would all be better off. Thank you Nicolene for all your help and kindness I truly appreciated it.

I had an utlrasound here. Inspite of running late, they dint make me wait for more than 15 mins post appointment time. The technician was very good. She was done in couple of mins which was good because I had experiences where people struggled.