Oak-Land Ford Lincoln

On Monday 24 June 2019 my husband and I were driving in our 2013 Ford Escape down Hwy 6 heading to Port Dover. Thankfully Hwy 6 is a 2 lane Hwy with not much traffic. We were coming up to a stop light when my husband yelled “There is NO BREAKS”. He tried the emergency brakes but that also Failed. Then he put the car in park but it would not stop. Eventually it stopped on its’ own approximately 80 cars lengths later before the intersection. In order to get out of the intersection he put the car in drive and the car went on it’s own accelerating into the intersection and beyond again putting the car in park in order for it to stop. It stopped approximately 40 cars lengths later the second time. We were so lucky there were no cars on the Hwy at that time. We called CAA to have the car towed to a Ford dealership near our home in Oakville.
The dealership said the Vacuum Hose was broken and that is why we had No Breaks. I had asked if they were going to replace it and was told it was an older model and that they were replacing the part with a newer upgraded part, as these vehicles do brake down they are updated with this newer part. I asked if this is an issue with this vehicle and is there a recall on vehicle due to the Safety Factor of their clients. I was told no there is No Issue on this vehicle and No Recall. I find this very concerning even with regular maintenance this issue would not have been found. We were very fortunate we are safe but this could have ended very differently if we were on a busier Hwy.

Very professional and amicable staff. Loved the shuttle service to work and back to pick up my car. I’m definitely taking my car to Oak-land for it’s next service.

Great sales staff, friendly and very help full. No pressure witch is great and there service department is very accommodating. I have and would keep recommending Oakland ford

I was looking for Ford Explorer and went to couple of showrooms, Ford and other one but they don’t know how to deal with customer. And when i came to this dealership i felt that this is a right place and i wasted time before in other places. It was an awesome experience at this dealership. The people are so friendly, professional and they know how to make the best customer experience. And the environment is so cool and calm in the whole showroom. I was dealing with Mr. Ron, he was superb, calm and he knows how to finalize the deal with the flexibility with prices and options.
And another gentleman there Matthew, the Finance Manager, is an extraordinary person. It was a great experience to deal with him through out the Finance process. He understands the needs and processed my application accordingly. And Finally i have got my beautiful Explorer from them.
Thank you and appreciated your services.
If you are looking for Ford then this is the best dealership in town.

I’m a new customer of Oak-land and my first impressions tell me, I won’t be going anywhere else. From the moment I walked in first thing on a Saturday morning I was greeted by a friendly and professional Service Advisor (Tammy). Even though my vehicle couldn’t be completely fixed that day, a temporary and satisfactory solution was provided and an appointment made to come back. On the day of the appointment, Tammy was ready to greet me by name, had my paperwork ready, and intake completed within minutes. My shuttle driver was courteous and had me headed back home with only enough time to grab a coffee in the clean, well laid out and convenient customer lounge. Throughout the day Tammy kept me updated with the progress of the repair and associated costs. When it was time to pick up my vehicle, I received a text letting me know a shuttle driver has been scheduled, and the driver called me to tell me he was on his way. This never happened at the other dealerships I’ve used. When I returned to pick up my vehicle, once again, Tammy was ready to greet me by name, had paperwork ready, took the time to walk me through what was completed and her recommendations to avoid the issue in the future. My payment was processed and I was headed out to my vehicle within minutes of arriving back at the dealership. It was very nice to find my vehicle had been washed (as opposed to asking or making sure it happened at other dealerships) and a hand written “thank you” note from Tammy left inside. Nice touch!

All in all, I was blown away at the level of service all around from Oak-land. It was nice to be treated as a valued customer as opposed to feeling like I was an inconvenience which was the case while I was using Terrace Ford in Burlington.