Category: | Clothing store, Department store, Furniture store, Home goods store, Store, Point of interest, Establishment, Finance, |
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Address: | 5515 Stanley Ave, Niagara Falls, ON L2G 3X4, Canada |
Postal code: | L2G 3X4 |
Phone: | (905) 354-1853 |
Website: | http://www.lapennaco.com/ |
Monday: | 10:00 AM – 6:00 PM |
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Tuesday: | 10:00 AM – 6:00 PM |
Wednesday: | 10:00 AM – 6:00 PM |
Thursday: | 10:00 AM – 6:00 PM |
Friday: | 10:00 AM – 6:00 PM |
Saturday: | 10:00 AM – 6:00 PM |
Sunday: | 10:00 AM – 6:00 PM |
I had a wonderful experience yesterday of complete customer service. There was a product that was advertised, I called in to find out if it was available, and the assistant who answered the phone was friendly and professional and very helpful. He went into the supplies to ensure me that yes what I needed was there and would be put aside for the time arranged for me to come in. When I arrived at the store I went to the furniture section as directed asked for assistance for the item that had been put away for me and was told to wait just a moment. The assistant came back with the item, double check to make sure that it had the advertised price and that everything was included in the package, took it to the cashier for me, carry the item to my vehicle, loaded it along with the rest of my items and took the cart back into the building so that I didn't have to. The employees I dealt with where Chris and Colin who we're a great help, professional and friendly. The experience was maximum customer service without having to ask for assistance, way above my expectation when dealing with a retailer. Thanks guys!
Not a bad place to find some great seasonal finds! Just really run down and dirty looking.They have lots of products from fridges, stoves, bedding, cookware, clothing, toys etc. Great location we picked up a few things and bonus was no tax! Workers are very nice and helpful when asked, don’t go in here expecting to be amazed, some things are good others not so much. It’s your typical liquidation warehouse.
If you plan to visit, pack your patience and wear good shoes. The place is BIG and filled with great deals in every department. Needs multiple visits. Staff is very helpful and friendly
Before visiting the store, I received wrong info on the phone, and had a poor experience with other employees. When I arrived in the store, no help was offered and I was about to leave. An employee by the name of Joe provided exceptional assistance and made my experience much better. He took the time to look for what I wanted, and even researched the product to insure I will be content with it.
I hope Joe's great customer service is rewarded, because he deserves it.
Visit was on Tuesday March 9th, 2021 at approx 5pm
My husband & I were there in July & we found some good deals. I bought a pair of Puma shoes & I LOVE them & got them for a good price. My husband found a nice pair of Jean's too at a good price. Wish I had a car because I would DEFINITELY go back just to see if they have the same shoes and buy a few more pair of them. I stand on my feet for long periods of time at work & I never come home with sore feet.
I really want to come back just for the shoes, wish I would've just bought like 2 pairs but I think they only had one pair my size.