Budget Car Rental

My review isn’t at any fault of the employees, but the company overall.

We arrived to get our rental shorty after we landed from pearson. When we arrived, our car (Buick suv) wasn’t ready or cleaned. From the looks of it only one employee was working so we understood and asked for something smaller or similar. They gave us a Ford Escape instead which was perfect.
When we went to check out and pay, we picked the full coverage insurance. The employee had to call someone on how to add that on, and then wasn’t sure how to add a Nova Scotia license into the system. This process took a little over 30 minutes in what should’ve been pretty quick. The person I was with was getting impatient (which I wish the employee was working when we dropped the car off because he wanted to apologize). On top of this, the system kept crashing and we had to repeat the process several times before we could be on our way.
Where this is near high volume tourist attractions, the company should be training their employees properly on how to process insurance and drivers licenses from other provinces / countries. That isn’t fair the employees to be put into such situations.
The employee was fantastic, the company not so much.

Always friendly and quick! 10/10

Omar is very helpful. Awesome service nice car I enjoyed it. Way you go 👏