RONA

I will say the cashier and the employee in the lumber were great and helpful. However, the employee at customer service was not as much. I asked if I could put something on hold for 2 and a half days and in a rude tone they said it was too far. I just spent over $1000 that day and you couldn't do that small thing for a loyal customer? What I wanted to buy was another $800+ product. I disagree with that and will buy this product elsewhere. I still give 3 stars simply because of the other employees who made up for the lack of customer service given.

I've only been to this location once and that was a few minutes ago. Was met by a very nice young man who didn't have an issue asking for help from someone more knowledgable in that specific department which I really admire. He brought us over to another really polite young guy named Scott from the electrical department who was very apologetic about not having what we needed, but didn't hesitate to give further knowledge on the topic and suggest other resources that may work. He didn't leave it at just because they didn't have the product, it was no longer his problem which was really nice.

This Rona has a decent selection of home building tools and supplies and I regularly visit here for my home maintenance needs. Prices are reasonable and sales are frequent and appreciated. The knowledge that the associates working in the store have is adequate, though they often don't know much about products outside their assigned departments, it's best to have at least a working knowledge of what you need before you arrive.