William Osler Health System - Brampton Civic Hospital

I would like to thank the reception when I called and asked questions that may have been obvious Q & A. Great at listening and handling my call. I would also like to thank Sab, head nurse (spelling?) from the ICU who was extremely helpful with information while I was feeling panicked. I would also like to thank Dr. Hayani who called me the other night at 1:10 am to explain what was happening with my son. Today I called and ordered a gift from the gift shop to find the staff member Stephanie to be incredible. She went above and beyond to help with a gift and delivered it to the ICU. Thank you Stephanie! I truly appreciate your service.

My husband has been brought in by EMS a couple of times since January and hospitalized once. The care and attention he received was first rate. People need to remember that this is one of the busiest hospitals in Canada and that they should seek help from their family physicians or walk in clinics whenever they can when they have non-emergency ailments. This would certainly help reduce the waiting time for actual emergency cases. There is also limited space in the emergency area so families should try and limit the amount of family members that arrive with each patient.