Category: | Point of interest, Establishment, |
---|---|
Address: | 5889 Coopers Ave Suite 101, Mississauga, ON L4Z 1R9, Canada |
Postal code: | L4Z 1R9 |
Phone: | (888) 346-6766 |
Website: | https://www.goorooship.ca/ |
Monday: | 9:00 AM – 5:30 PM |
---|---|
Tuesday: | 9:00 AM – 5:30 PM |
Wednesday: | 9:00 AM – 5:30 PM |
Thursday: | 9:00 AM – 5:30 PM |
Friday: | 9:00 AM – 5:30 PM |
Saturday: | Closed |
Sunday: | Closed |
I have used Goorooship several times and have always been pleased with their fast, efficient service while sending gifts around the world. When there has been a concern, (1x)it was handled promptly. Sometimes difficult to call through. Other than that, 5 stars
After contacting customer support by email things straight out and finaly I received the shipment. Definitely the problem was caused by the carrier but I think they have to negotiate their collaboration, also to have a better comunication between the web brokerage and carriers. I had a note to call ahead of arriving to arrange for offload, but the carrier called me after he arrived, fortunately he waited until my workers could go and offload.
I would try them again as they really tried to solve the problem.
I am a happy customer of goorooship.ca. I saw some negative reviews here. I guess only unhappy customers left reviews while happy ones were just too busy. And it is unfair and biased. I have been using their service for more than 2 years. Got some issues now and then but most of them were caused by carriers. And their customer service team eventually resolved issues for me, even though some took a bit longer time. Overall, I am happy with their rates and service.