Category: | Atm, Bank, |
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Address: | 7125 Woodbine Ave, Markham, ON L3R 1A3, Canada |
Postal code: | L3R 1A3 |
Phone: | (905) 475-6754 |
Website: | https://locations.cibc.com/on/markham/02242?utm_source=google&utm_medium=distrib&utm_campaign=go |
Monday: | 9:30 AM – 5:00 PM |
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Tuesday: | 9:30 AM – 5:00 PM |
Wednesday: | 9:30 AM – 5:00 PM |
Thursday: | 9:30 AM – 5:00 PM |
Friday: | 9:30 AM – 5:00 PM |
Saturday: | Closed |
Sunday: | Closed |
This review is not to complain but more like a recommendation for your improvement. I went to the branch, lined up and asked a lady who was one of your CSRs to find someone for me to discuss mortgage options. I spoke with her in English, with no sign of struggle with the language or not understanding her. She asked me, “are you ok with speaking in English?” I said, “of course”, with complete shock at her question.
She obviously somehow made the presumption that I probably have difficulty with English as I am a racial minority. This employee needs to be better trained. I cannot imagine how other people of the same background or experience would feel about this kind of judgment.
Advisor is helpful with my investment. Whenever I went to the branch, staff members working at the time were more than happy to assist me. They promptly resolved my issue. I loved the way they knew most of the clients that were walking in and address them by their names. That is definitely a good customer service!