Pinewood Heating & Air Conditioning

Came when agreed, discussed the work, installed the work, showed me how to operate and maintain, completed the work with the window they proposed. Took everything with them, swept up and left!

Kenny as usual was very professional and efficient. Thank you for your services. Wouldn't want anyone else!

I use this company every year. They answer their phones, are super-professional, and show up on time. Pain-free! The person who came really knew his stuff, and happily explained what he was doing to me. Highly recommend.

Firstly, Ken is super smart, super nice and a great tech. Nothing but 5* for that guy, who went out of his way to fix our furnace due to a faulty gas valve, which was left at the carrier by accident. Happens, and he fixed it so all good.

My low star rating, which averages out to 3*, is due to their pricing model of 1*. I correctly diagnosed the issue, which Ken confirmed in 15 minutes and replaced in another 20 minutes (because he is awesome) and explained why the gas valve broke in the first place. I still was charged a $125 service fee as "We charge a $125.00+hst flat rate, whether the diagnosis takes 5 minutes or 5 hours" and a $220 gas valve labor fee (not including parts which I am sure there as also a markup on) for under an hour of total work! To recap that's $345 for less than 1 hour of work. Surely looking back you must realize that this pricing was ridiculous for the work performed. I'd hate to see your standard annual year inspection and maintenance fee, which I'm sure is not commensurate with the work performed and is a fixed price. It's easier to digest if the mechanic took hours to fix a clearly unknown issue, but when your mechanic solves it in under an hour, I am suprised you don't look back at your pricing instead of rinsing your customer. Unfortunate the the pricing policies won't have me return here for anything other than a major issue (since it seems its a standard price anyways) and a warning to others that, your diagnostic and fix may be quick, but you will get burned in standard cost they charge to fix an issue, regardless of time.

Came within the time scheduled. Had all the tools and equipment at hand. Did a thorough cleaning of my Trane Furnace. It should run like a trane. Showed me the parts that needed cleaning on my now 14 year old Furnace. Excellent service and personnel. Will have to do a summer maintenance for sure.