ECCO OUTLET Major Mackenzie Drive East

My grandmother came to this location today . She had a very unusual situation because she bought Ecco shoes from Shoe Per in Guelph. She wanted to proceed with her return or exchange but the store manager Alex could not do that because the shoes were purchased from another company. To be just awesome Alex solved a problem! She called Shoe Per Guelph and extended the return policy until September 1st!
We live in Toronto that’s why it would be so hard for us to go that far next day.
I’m writing this review on behalf of my grandmother! She is grateful to meet this lady and thankful for extending return policy.
From now , my grandmother wants to go to this location ONLY. 😆
Thank you Alex for your help and taking all necessary steps for my grandmother.
We will never forget your services .
Regards Neelam.

I visited this store with my mom recently. I want to say BIG THANK YOU to the store manager Alex! She helped my mom , even helped her to try shoes on! She was extremely helpful and friendly. I’m shocked because managers don’t do that at all!
THANK YOU ALEX !!! We will visit you again!!! I’ve already recommended this location to my friends!

The store manager and Mehdi sales associate went above and beyond in making sure I was happy with my purchase. Really friendly environment. Thank you

I went to this store a lot of times, the store manager Alex is amazing she absolutely knows her product, I will definitely come back to buy more, retail stores really need someone like her, who is friendly, helpful and knowledgeable, her whole group is also amazingly helpful, recommend to everyone who wants to shop Ecco store.

I've visited this store several times just before the most recent lockdown and right after. On all occasions I found amazing prices, wide selection and even some gems in the specials section. The staff have been friendly, attentive and willing to go the extra mile. I've done a price match here. Learned how to polish/maintain shoes. Check stock at other stores. You name it, the service has been exceptional. It's great meeting staff like Mandy and Alex that have a passion for the products they sell!