York Region Hot Tubs and Pools

We have been long term clients of this vendor. We had some difficulties with customer service in the store last year. When sharing our concerns online, Brian immediately responded and provided personal on-site support to remedy this situation. He has been professional, knowledgeable and courteous. We will remain loyal customers of this local business when such integrity is demonstrated and with continue to recommend it to our neighbourhood friends and work colleagues. Thank you Brian for treating us with dignity and respect. We appreciate you!

Both our pool and hot tub have been attended to by Brian and his crew, since the start of the seasons. They have been invariably timely, efficient and competitively priced. In the store they are only too happy to answer all my questions and are most knowledgeable. I do not hesitate to recommend them to family and friends.

Have been using their store 2nd year now. Brian is very helpful. Get my water tests, dip sticks and all my pool chems here.

It seems like my review is too long, according to Google’s guidelines I have exceeded the amount of text for a review so I will break it up into two parts, this is part 1.

I never really take the time to write reviews, because I’m always very busy with work and family, the only time that I will write a review and share my experience is when it’s in the best interest of the public, good and bad, and I believe they should know.

That being said, the experience that I had with Brian, From york region hot tubs and pools was one that I believe everyone should know about. Here is my story. about six months ago I was going up to Niagara Falls for the weekend to get away with my wife and a few couples, we left the kids at home with the in-laws and our nanny. It was supposed to be a relaxing getaway for a couple days.

The night we arrive at Niagara, I got a call from my nanny that the outdoor hot tub had stopped working, I quickly take a look at the weather in my iphone, and see that it’s going to be below zero in the next 36 hours, so I start panicking and I know that if it does freeze the tub that I bought will have to have a lot of money sunk into it to be saved when it defrosts. Anyways, Saturday morning I get up, I called the business where i bought the tub to explain the issue to the girl who answers, she tells me that somebody will be calling me back shortly.

I get a call back within about 30 minutes by a guy who I thought was a sales guy, Brian, he asked me my name, when we purchased the tub, and asks exactly what the issue is. As I’m giving him all the details he explains that he is the new owner and acquired the business from the previous owner not too long ago and he does not have all the records so he doesn’t know what exactly he can do, but the way he explained he believes that based on when I purchased the tub it’s out of warranty, and the issue that I explained needs a new replacement Digital keypad as it seems to have blown. Right away I start seeing dollar signs in my head, probably about $1000 to get the new keypad, and then a few hundred dollars in labor to install. He says give me a little time, let me talk to the manufacturer and see what I could do, (Its Saturday)I have a good relationship with them. It’s now early Saturday afternoon and the weather has dropped to zero and is calling for heavy rain and hail tonight and into tomorrow morning, with the weather dropping to-6 by afternoon the next day.

I cannot tell you how good and reassuring it was to encounter York Region Hot Tubs and their experienced and excellent technicians. The visit from them today could not have gone better. The problems with my swim spa were quickly diagnosed and addressed. They will return tomorrow for minor repairs and adjustments. My wife and I could not be happier. We would definitely recommend York Region Hot Tubs to anyone needing maintenance or service on their unit!

Bryan was amazing to deal with. This was our first hot tub and he walked us through all of the options and set us up with the perfect one for our family. The process was so pleasant and fast! I would highly recommend this place!