ServiceOntario

All staffers were very nice and efficient. I really appreciate their help. Excellent service! Strongly suggest making an appointment online in advance. For walk-in, have to wait outside on the left of the entrance and waiting time can be long. It's those with appointment being served first. A suggestion, it would help to have more obvious signage on the door telling walk-in and those with appointment where to line up (ie. LEFT: walk-in, RIGHT: with appointment).

I had a very quick and efficient visit there today, and was in and out in under 15 minutes. This was a much smoother process than in my past visits, when I always had to wait an hour or more in an overcrowded room.

But you can predict the quality of your experience based on whether or not you have an appointment. I saw a pretty fierce line up people outside, mostly frustrated and wondering whether they will ever be served. Those without an appointment are let in very infrequently, so they end up waiting and seeing many people with an appointment go in before they do, which must be frustrating fot them. I felt their pain.

There is a sign on the door saying that if you do not have an appointment, you are not guaranteed to be served. Therefore, it's key to have an appointment before visiting this site. Booking an appointment online is super quick as well, so it's definitely worth your time. Please do this! I think the Service Ontario website ought to do a better job making people aware of this appointment system change but, otherwise, it's a better system than was the case before.

Make an appointment! Make an appointment! Make an appointment!
If you do not want to expect more than 60 mins wait, please make an appointment before you go.

It took around 15mins for me to get all things done when I made reservation in advance.