The Brick

Husband and I went in to purchase our new couch and we were very happy with our experience. Jay was very helpful and our purchase was quick. He was great at finding solutions and we are happy to have such a great company in our town. We have bought here before and will continue to come back as needed.

Our Frigidaire oven died and needed replacement. Came in to speak with Jay Mohns (sales) on Tuesday afternoon, returned back Tuesday evening for pickup with my trailer.

Jay was super helpful working out a fast deal for me, at a great price, and had my new LG home same evening from the floor.

Upon returning home, there was a mixup with the bill. Returned Wednesday morning when they opened, and Jay was able to work it out with his manager Nicole (Nicky?). Super happy with their efforts to work with me and the stove looks great.

(Can’t speak to the stoves quality after only one day. )

Overall, really happy with the customer service provided at the Brick in Pembroke. Nicole was wonderful to work with and I’ll definitely be asking for Jay when I need to get a new appliance or something in the future. I was super impressed with his honesty and how he didn’t push me into anything I wasn’t interested in. He was upfront through the whole experience and made me feel appreciated as a customer.

We stopped by The Brick in Pembroke to check out the Tent Sale we had driven by on the highway. We started chatting with Crystal who was super friendly and really easy to talk to. Some sales staff are too intense but Crystal was perfect in that she was very knowledgeable, gave great advice about different appliances, and gave my husband and I plenty of time to think about the different options that would work best for us. We bought a washer, dryer, and oven and took advantage of a combined delivery fee as well as the extended warranties available through the store. Crystal was polite, professional, and personable, and we would highly recommend her to shoppers looking for a stress free experience.

Purchased a beautiful dining room table and chairs from the brick Pembroke! Cynthia the sales rep was more than helpful. She was very patient and kind as we decided what we wanted. Great experience even better sales rep!