Cabinetsmith

I I'm a builder and used Cabinetsmith's cabinets on 4 rental houses. They are good quality, easy to install, really well designed and price is great. very happy Thanks Dave

I am changing my review from a 1 star to a 4 star review for Cabinetsmith.

I gave a very unflattering review to Cabinetsmith due to the Home Building Centre I bought the cabinets from because they were refusing to refund cabinets that the Kitchen Designer made an error on. I was told that there were no refunds on "Custom Orders" - even though it was the Kitchen Designer's error.

We also had a damaged cabinet door and the Kitchen Designer said he would have to see if Cabinetsmith would consider it a warranty return.

Needless to say, I projected my frustration onto Cabinetsmith with a negative review.

A few days after my negative review, the Kitchen Designer provided my personal information to the Customer Service Specialist. He contacted me directly & went out of his way to ensure that all of my issues with the cabinets were addressed & my cabinets were delivered to Sudbury in a timely fashion.

Chris the Customer Service Specialist was very professional and understanding of the situation informing me that their cabinets were not custom cabinets. Chris emailed me regularly and kept me posted on the progress of my order and when it would be ready for pick-up unlike the Home Building Centre.

Although I appreciate everything Chris did for us I could only change my review to a 4 star rating because I think it's necessary to have 2 hinge covers with each wall cabinet & screws should be provided with all cabinets.

Overall, I was very impressed with the overall customer service that was provided by Cabinetsmith. Thank you so much Chris for all of your assistance! It is very much appreciated!

Exceptional service, quality and options in Cabinetsmith line of cabinetry. I have personally sold Cabinetsmith cabinets for 10 years, always my go to option for a great price point and quick delivery. Thank you Cabinetsmith for raising the bar to exceptional service.