JessEm Tool Company

Just purchased a Mast R Lift Excel II package and and needed a couple more bolts than supplied with my hardware kit. My call to Jessem was answered quickly and the bolts will go in the mail ASAP. Great customer service! The craftsmanship and overall build quality of the table/lift/fence/stand is fantastic, maybe the best I have ever seen. Looking forward to many productive years of use with this setup.

There are few companies I would give more than 5 stars if I could. JessEm Tool Company is one of those companies. I phoned them with an issue I had with the router lift I had purchased some six or so years ago (Maybe more) I explained to the woman that answered the call, that I purchased the Rout R Lift II many years ago, and that right from the beginning, the insert kept vibrating from locked to unlocked constantly. The lift itself works flawlessly to this day. And the vibrating insert ring was never a problem as the only guide bushings I had ever used were perfectly round. Now, I purchased a Leigh Router Table Dovetail jig, and it requires an oval guide bushing that is adjustable for tightening or loosening the dovetail joint, so it needs to stay put. Not vibrate. Without hesitating, or asking for proof of purchase or even looking into my account she said, "Oh. That's not good. We'll send you a new router plate and a new insert ring. It'll be there tomorrow. Are you comfortable with changing the plate out? If you need help just call." Today, first thing in the morning the new router plate arrived with a new insert ring, and this one stays put. AMAZING CUSTOMER SERVICE!!!! Thank you JessEM Tools!

Amazing products for absolutely great prices. Their only downside is the horrific customer service provided.