Wasaga Dental Centre

UPDATE:
Got a call from the manager apologizing and asked about what happened, she was extremely sweet. I ended up booking an appointment for Saturday at their sister location in Angus. Although I made it very clear I will not be going to the Wasaga location ever again due to the receptionist.

Original post:

Beyond disappointed with their customer service. After telling the receptionist 3 times on the phone that I can't make an appointment before 4pm while trying to book a cleaning I finally got a booking for 4:30 the following Friday. The day before my appointment I get a text asking to move my appointment to 4 a day earlier. The text was very unprofessional and childish. I replied saying no I cant make that time. I got another message asking to come in for 11:30am. I called and spoke to the woman and was told that I'm the only appointment in the afternoon and the hygenist wont come in to do my appointment as I'm the only one.

This has happened before every appointment I've booked. Constantly playing telephone tag to reschedule my appointments. I told her to cancel it and that I'm done with this business and that I'll go else where.

Please note: I've only had positive experiences with the dental hygienist, dentist, and dental assistants.

Customer service will make or break you.

I herd Wasaga's Radio AD. I had a really sore tooth that has been bothering me for quite some time i drove 30 minutes just to check the office out, no one was able to see me as soon as they got me in. They really take there patients seriously. i am TERRIFIED Of the dentist. But Dr. Awad eased me through everything, he is so friendly and kind and caring about your worries! The office is amazing. His recommendations are amazing. All the staff treat everyone equally. Its so nice to be at a dental office and everyone is laughing with each other. I recommend Dr. Awad and his staff so MUCH! 10 star!!!

Brought my daughters in for a cleaning earlier this week and left feeling beyond satisfied! The staff are wonderful, warm and super friendly. The office itself is beautiful and inviting - while the separate play area is perfect for younger patients.
My girls left showing off their shiny new smiles and brought back with them a wealth of oral hygiene knowledge, thanks to Bechy's (hygienist) ability to teach in such a playful manner.
Would recommend this office to every one, without any hesitation.
See you 4 months! :)

I would highly recommend the wasaga dental. The office has a warm comfortable feeling with friendly staff. Dentist is on time with a calming approach to patients, explaining what will happen before getting started.
After your appointment staff will keep in touch to see how you are doing and send friendly appointment reminders

Our family was shown great care. A personal financial plan was set up for us to pay for our dental work over time so that our necessary dental work could be completed. Our daughter had two wisdom teeth taken out and the dental surgeon was precise and efficient. The dentist who took care of me was thorough. The dental assistant was kind, patience,helpful and beyond amazing, You can tell they really care about their customers.

The reception go out of there way to accommodate you, It's really nice to see that kind of customer service especially these days when it is becoming harder and harder to find.

Thank you ladies for your exceptional service