Leon's Furniture

I recently bought a house and have had several large items delivered. Not every experience has been a good one, however Leon's just tries a little harder. I had my 4 hour window, sitting wondering if a severe rain storm would effect delivery. I received a call about an hour into my scheduled window from a super nice Customer Service Agent named Tarun. He explaining that unfortunately there was a chance that my delivery window might be pushed 1/2 hour later than expected. He was apologetic, empathetic and made me feel like Leon's remembered and cared about me post-purchase too. (Thanks to Jaden for inspiring the team!) It was nice to deal with a retailer that delivers on their promises and cares enough to inform you when they might fall a little short. Information makes a 4 hour window far less painful. Thanks Leons. :)

Absolutely a wonderful experience! Tina was very knowledgeable and fantastic at what she does.. Very quick to greet me at the door, and help me with all my shopping. Highly recommended and will always go back to her.

I bought a washer in December 2019 it turned out to be a lemon I couldn’t get anywhere with Whirlpool if not for Jayden this matter would have not been Resolved. Her persistence and her willingness to go above and beyond is the reason I got a full credit from the company and was able to purchase another washer. Employees such as Jayden is why people shop at Leon’s Thunder Bay and will continue to do so.

They didn't try to :over sell me or talk" me into more expensive items. They even followed up with a thank you card for my purchase. I'll be back for sure!!

Great service. Salesman knew the furniture well because he knew exactly the couch we were looking for firm, does not sink, and has to be easy to get up and down off of.