Toys"R"Us

I was very pleased today with the high level of service and how attentive the staff were to customer needs. I called the store directly because an in-stock item I wanted to get wasn't able to be purchased online. I asked if I could get it curbside pick up and they said they could put it aside, but I would have to come in to pay now that the store was open. The associate asked if I would still prefer to get it curbside and then offered a workaround, where I could purchase it using a gift card, so I wouldn't need to come inside. This is what I ended up doing.

What impressed me was being able to come up with a solution to make it work for all. It would have been so easy and simple to just say, sorry nothing can be done. But to go the extra step and problem solve to make a customer satisfied, made it extra special. I usually have a good experience shopping at the Thunder Bay Toys R Us. The staff are friendly and helpful. But today, I left an even happier customer from this experience. And I'm glad, as my daughters and partner loved the item I purchased for them. (It was a child's picnic table.) Thanks Toys R Us!

Yesterday I placed my first order for curbside pickup, with the website saying estimated time for pickup being five hours. My order was ready within a half hour! Upon arrival they had a very straightforward system set up to text my name and pickup spot number. They responded immediately and asked where they could place it in my car. They were out with my order in a few minutes, and confirmed my information in person. Placed it directly in my trunk and on their way they went. Wonderful system and friendly staff. I have always found the staff very helpful and friendly at our location and it's refreshing to see their attitudes haven't changed with the current world situation. Thanks!

Fantastic store experience all the time.

If you want the best selection of toys in town this is the place to be. They are always very helpful and help you with anything you night need.

I purchase items for myself as a collector as well as many items for my children. They have lots of great in store events for children as well on many weekends.

Also the R Card is a great item. Longer return policy. Great coupons and deals.

Cashier was super friendly

High prices but the best kids toy and outdoor play store on town