Category: | Point of interest, Establishment, |
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Address: | 318 Lake Promenade, Etobicoke, ON M8W 1B5, Canada |
Postal code: | M8W 1B5 |
Phone: | (416) 234-1033 |
Website: | http://www.vettawindows.com/ |
Monday: | 8:00 AM – 6:00 PM |
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Tuesday: | 8:00 AM – 6:00 PM |
Wednesday: | 8:00 AM – 6:00 PM |
Thursday: | 8:00 AM – 6:00 PM |
Friday: | 8:00 AM – 6:00 PM |
Saturday: | Closed |
Sunday: | Closed |
We are living in our new passive house with windows and doors provided by Vetta. They were installed in Jan 2022 and we love them. Visitors to our home often comment on the beauty of the doors and windows, the high quality finishing, the superior mechanisms in the doors and their heft.
Vetta has been growing in 2021/2022 and during this period, I sometimes had to wait a bit for a response to my emails but they were apologetic and assured me that they were working hard to enhance their staff so that there would not be delays in the future. Despite those past delays, any issues I had were dealt with professionally.
During the large snow storm with extremely strong winds on Dec 23, 2022, I discovered a small gap in a couple of the doors. I emailed Vetta immediately and I got a response that same day from Ronny, the new service manager. Ronny came to our home during the Christmas to New Year week despite Vetta being officially shut down for the holiday. Ronny was fabulous. He was meticulous. He dealt with the two small gaps in the doors. He took his time and explained what he was doing as he went through the process. And then he went the extra mile and checked all the doors and made a few very small adjustments to ensure the doors were set to maximize their efficiency. Ronny asked if there was anything else I could think of that I would like him to check or go over and offered to send me a cap for a hinge that was cracked and some plastic screw covers for some screws on the exterior sill that he noticed were missing. When Ronny left the house, I was left with the knowledge that everything had been done with detail, a high level of competency and with care.
I always knew Vetta was an outstanding product and I can definitely say that they have the customer support to back up that product.
I would definitely recommend Vetta to anyone interested in very high quality, gorgeous, high- performance windows and doors.
After years of owning and installing these windows and doors myself , I decided to join VETTA Building technologies as the new Service Manager. These are great products we provide excellent customer service.
In our pursuit of an economical, high performance home, Alec and Sara were indispensable every step of the way. Much more than just awesome windows and doors. Their deep understanding of passive house principles, building experience and commitment to better homes meant they were second to none in helping us move into a house we appreciate and enjoy every day.
We ordered Vetta windows for our own Off grid Home and we absolutely love them. Alec and his team were very helpful and went above and beyond to make sure we made the right choices. Our bedroom window is wall to wall and floor to ceiling and it is just amazing! The quality and performance of these windows are second to none. I`m glad to have them in my home and every potential clients I show my home to (I`m a Builder) want these windows in their new home. Thank you Vetta!