(March 27, 2021, 9:58 pm)
I am with this branch from last almost 16-Years, generally having appropriate services, I cannot forget to Mr. Ahsan Khan, Nalini Basant and Lady Yasmin (on Front Desk) aptitude & behaviour, I always been treated as with best customer services.
But deeply entirely disappointed and upset with Master Card department, as been requested to them from the beginning that they have to send me monthly paper statement, from the initial years were ok, but from last one year I don't know what kind of staff over there that they are ignoring to customers, meanwhile I am very conscious about my history/ credit points, always trying to pay before the last date, you can see the record & payment history, but as I mentioned above might be due to lazy staff or ignorance pathetic services not receiving the statement properly, putting me in tension for the payment. Then I called/asked on phone and do the payment, RBC Card department/ peoples with wrong practices getting extra interest. which is giving me headache and now may be I will stop to use the RBC Master Card and will began to use TD bank, I want to be mentally free from tension's, which I am feeling from last few months from your department.
Meanwhile, ridiculously yesterday I received by post four copies of statements ,
Nov, to Dec, 2020. (Already paid) Did not received the statement.
Dec, to Jan, 2021. ( Already Paid)
Jan, to Feb, 2021. ( Already paid)
Feb, to March, 2021. Received this statement (payment Due Date is April, 12, meanwhile I have
already paid yesterday, March, 26th) with humiliated
unethical interest $13.58.
I am tired & unhappy with Master Card concerned department.
Benevolent,
Maqbool A. Janjua.
