Active Green+Ross Tire & Automotive Centre

1) went in for alignment, took over 2 hours and once it was done i noticed it still wasn't up to spec. I only found out AFTER before i left to view the spec sheet. Tech said its cause of my tie rod but then refused to show me if it was worn or seized. he just said i needed a new one (didnt do). Noticed 2 scratches on my driver rear side after the work was done. Tech blamed it on the 'new kid' when putting the vehicle on the alignment rack. Although i feel it was scratched when he was pulling out. When asked to see the camera footage the guy at the front said 'Ehh... our cameras arent that good'

2) After the alignment was done i got 3 warning lights on my dash the day of. I went in the day after and did a test drive to show them. The tech was super confident it was my wheel bearing and the sensor on the FRONT RIGHT. And were asking $1100 plus tax.

3) Went to another indy, he told me it was just the FRONT LEFT sensor, nothing else. he was no idea why they would tell me it would be front right. Went to a bmw specialist who told me the same thing, got it fixed for under $300.

Now, although there was a major miscommunication, their customer service is top notch. After having these troubles the manager contacted me and offered me a full re-do for the trouble. My advice is make sure you know what you want before heading into the shop.

Great Service!! I had a tire that needed repair and they got it done immediately. On my second time to this location my car required a bit more work and Zak still managed to service my car immediately. Aurora took the time to explain what was exactly wrong with my car and the parts that were replaced. Excellent customer service. I definitely recommend this location.

I've been a customer at this location for more than fifteen years. They've handled my seasonal tire rotations promptly, efficiently and courteously. The technicians have a good eye for detail and I always feel confident in their recommendations. When a recent pothole incident ruined one of my tires, they located the specialty size and replaced it in less than 24 hours. The availability of on-site storage for my off-season tires is a real bonus. Even though I've moved out of the neighbourhood, I still go back to this location.

Been a customer at this location for more than twenty years. Robin and Duy are excellent service advisors. It's great taking the car in for service without fear of being hosed like the Mazda and Hyundai dealerships. Can always rely on an honest diagnosis, free from pressured up-selling, from G&R at a reasonable price.

Got a nail/bolt stuck in my tire and was under the clock and going out of town. I went to 2 other locations and they told me to come here, I was expecting to get pushed aside as i did at the other locations but this team was more than willing to help me out. They put another project on hold and quickly patched my tire up. Before I knew it I was already on my way out.

They are incredibly insightful and most importantly helpful. It was obvious that I was in a tough spot and they never hesitated to help out.

Heavily recommend this location! great people, great, and friendly service!