Grocery Gateway by Longo's Fulfillment Centre

I've used them for about 1.5 years and been very happy - great produce, great customer service and great drivers. But the order I had booked for 6 - 8 pm tonight didn't show up (on a night I had plans to be somewhere). At 8:15 I had to phone them, only to be told the driver had an issue earlier in the day and was running an hour late. If they'd had the courtesy to phone me ahead of time and let me know it wouldn't have wrecked my night at the last minute because I had to cancel my plans. One phone call....why so hard?

I am disabled been with this company 3 years. I was a bit nervous about grocery shopping online particularly products that are perishable such as milk, cheese and meats but the experience was so great. It easy to use the app or shop on any browser, I pick a 2 hour time slot between 7-9 AM and date for delivery and they arrive promptly at 7:00 AM with a ten minute friendly reminder from the driver. The products were in sturdy bags or boxes coming off a refrigerated truck. Best part a person does your shopping, transports it to you and carries it into your dwelling for only $9.99 the convenience that I was looking for. The drivers are polite and friendly. I am always impressed that they arrive on schedule. I have had to call in to the customer service department a couple of times and they are very helpful and obviously care about your needs. If someone makes a mistake they fix it. I am more than happy to endorse Grocery Gateway. Great job to all the staff at Grocery Gateway thank you all. Special thank you to Tim my driver who goes out of his way to be kind and helpful.