Le Gourmand Bakery

Well, what do I say about new “Le Gourmand” location?

I have to say, as the brand new customer, was not overjoyed with poor customer service. In this industry it is detrimental to stand out with exceptional product and customer service to reflect the cost (ofcourse if you wish for the client to return).

It was disappointing to see this bakery open at 9am when their competition (down the street) opens at 8am. I stayed and waited ONLY to try new place and I had time, otherwise I would definitely go someplace where earlier service was available. (I really do not wish to go into detail of how this should have been handled).
Sometimes, we have to go over and above our line of duty to sustain the business especially at the time when you have to make a mark.

When I finally was ALLOWED to come in
I ordered my butter croissants and few “World Famous Chocolate and walnut cookies”. Packaging for cookies was great, however I cannot say the same for the croissants. Croissants are light and flaky therefore should not be piled on top of each other rather layered in a box.

Products are slightly overpriced, but that is usually normal when you start a new business. I am always more than happy to pay more for great product...

Croissants were well laminated, but over-proofed. It was also slightly under cooked. Taste was great though.
Cookies were very tasty, had nice chewiness to them. I have noticed they are NOT consistent in size and amount of chocolate and walnuts for such big price ticket.

In conclusion, I truly hope this bakery survives in this neighbourhood.
If you have decided to charge bit more then bakeries that are exceptionally good then you need to up your game.
Great product without good customer service is sometimes JUST NOT ENOUGH.

I have given you 3 stars as I am planning to return couple more times and see if you will stay consistent to current service or will there be improvement.

Will stars rise or fall? To be continued....

The servers are fantastic and knowledgeable. I go in often for the chai latte or the flavoured iced teas. Lovely place and a great addition to the neighbourhood

Went there today to check out the new coffee shop opened up in our neighbourhood. They had a lovely array of freshly baked goods. We ordered a drip coffee and a prosciutto Brie sandwich. I would say the coffee and sandwich were good but a little overpriced, as it is something that you can easily assemble at home with the right ingredients - brie, prosciutto, pesto and arugula.
My 3star rating of this bakery has got to do with the not so friendly customer service. I believe her to be the owner/supervisor as she was training her staff members. A review of a cafe is not only the food but also to experience a nicer, friendlier customer service on a weekend morning.

Overall if you just wish to grab your coffee on the go, might as well go to McDonald’s, the coffee & breakfast menu isn’t bad and the staff smile.

Absolutely delicious baked goods. Love their famous chocolate chip cookies. Plus, the staff are super friendly. Great spot!

Stopped by and bought some croissants, chocolate chip cookies and brewed coffee. The coffee was fine. (They said that they were still waiting to get their espresso machine.) The croissant was very good - Flaky on the outside, but soft inside. The cookie, on the other hand, was one of the best I've ever had in my life. Just a bit crispy to bite into, but then just melted away in my mouth. Absolutely delicious!
I'll be back again to try a sandwich. First impressions were very good and looks like they will be a great addition to the neighbourhood.