Thorncrest Ford Service

I have had my cars service at Thorncrest Ford Service for over 12 years never had a problem.The shop foreperson Stan Axiotis is one of thee most experienced mechanics and his explanations straight to the point.Stan is a valuable asset to the service department

Amazing customer service, especially Karan who helped me in a very fast and professional manner!!! I totally recommend them!!! I came here to buy a part and got the service done! Thank you very much!!!

I only go for the quick oil changes and recall work but I never had a problem and all the staff are super friendly.

My husband goes for our car service here. Always speaks good about the quick Lane service and shuttle staff.

The service center is clean, provides coffee and other beverages, and offers free pickup and drop off shuttle for people getting their car serviced. The staff always very cheerful and helpful. Reoccurring issues include: the length of time It takes to get an appointment, sometimes up to a month; their reliance on directing people to their website to book appointments, but never responding or following up the request; and on more than one occasion, and after confirming a list of things to be completed during appointment and final approval phone call, one of the listed items was just forgotten about (I wasn't charged for it nor did they try to tell me it was done, they just forgot).