Imperial Carpet & Home

Great Experience and very professional and knowledgeable personal especially Vanessa

We loved the all experience of choosing our new rugs at Imperial Carpet & Home. There is a huge collection in display there, that will satisfy from simple on budget options to the most sophisticated or high end quality.
We had the opportunity to put down and try multiple rugs and rugs combinations till we found the best match. During the all process, multiple of hours and visits the Designer Vanessa and Helena the owner were really supportive and friendly, displaying an honest concern for us to be satisfied and buy the best option without pushing for more expensive options.

A couple of years ago our condominium was completely flooded. A main hot water pipe supplying all the units on our side of the building burst and flooded our suite in less than an hour. We had to stay at a hotel for over a year while our suite was being rebuilt and our furnishings being replaced. Practically everything in our unit was damaged beyond repair. One of the few things that we were able to salvage was our silk and wool living room carpet purchased from Imperial Carpet & Home. Our silk and wool dining room carpet, which had been purchased from a different vendor was damaged beyond repair. When it came to replacing our dining room carpet, my husband and I knew without a doubt that we would entrust Helen and Jim from Imperial Carpet & Home to find us the same beautiful quality carpet that they supplied us previously for our living room. They are not only professionals and know their products extremely well, they truly care for their clients. When we explained to them what had happened, they went over and beyond to find us a carpet that we would absolutely love. The standard size carpets would not fit our dining room space as well as we liked and they suggested that we consider a custom made carpet instead. We selected one of their showroom carpet designs and placed an order to have it made to fit our dining room space. I would like to explain that a custom ordered carpet is more costly than a standard size. The weaver would have to change the pattern to accommodate the size of the carpet and therefore it would take more time to complete. As a gift to us, Helen & Jim did not charge us the additional cost to have it custom sized. They truly wanted us to have a carpet that we would love and enjoy for many years to come. When our carpet was completed and my husband and I saw it for the first time, we were so impressed. We are sincerely grateful for all the care and love Helen and Jim have shown us. We absolutely love our carpet!

Fantastic selection of rugs and a good range for every budget! Real quality peices and the staff are helpful and knowledgeable

Very very pleased with our experience here. Prices were very reasonable, and the carpet quality was exceptional. Staff were knowledgeable *patient* and helpful, even with technical questions. Give yourself plenty of time....enormous selection.