Water Babies Toronto

It's really hard to decide whether to give Water Babies Toronto 2 or 3 stars. If I were rating the quality of the lessons, faciilities and instruction then I would give 5 starts. If I were thinking about the administration and disorganization then I would give a frustrated 1 or 2 stars.

We've done 4 chapters of Water Babies and we're likely to continue because they are the best swim lessons for babies in Toronto. I don't think there's another company or school that offers lessons and instruction of such high quality for infants and toddlers. We love the lessons. The instructors are knowledgeable and friendly, they know what they're doing, give us confidence and have helped our little one to become very comfortable and have some skill in the water for a 1 year old. It also gives us confidence to go to the pool on our own with her and play around with some of the activities we do in class. From this perspective I'd 100% recommend.

From an admin perspective the company is terrible. There are issues with the pools always, fowling, outbreaks, temperature issues. However, I recognize that's not Water Babies fault. What I do take issue with is how Water Babies deals with the issues. The disorganization is ridiculour. I've also given them several chances to improve before writing this review. I had a long conversation with a manager who told me they would be trying to do better but the same issues happen over and over again. We have now turned up to swim minimum twice but possible 3 times and the session has been cancelled without any notification to us beforehand - despite the pool saying they knew about the issue well ahead of time. It also seems Water Babies doesn't believe they've done anything wrong and have little empathy for taking a trip out to a pool for an excited infant or waking that infant up for a session for that session to be cancelled and them knowing it is cancelled but not telling us. This happens to others that take Water Babies classes as well - other parents shared their experience with us. Now Water Babies is rescheduling two rescheduled classes on the same day. Again, super disorganized. So, if you want to take these classes be prepared to be frustrated and to have to watch what Water Babies and follow up with them because after 4 chapters I don't trust their admin at all.

We are participants in the Water Babies swimming program and we love it. I was looking for something that I could enroll my baby in at an early age, I remember calling Water Babies when my daughter was 7 weeks old and the customer service was great. I got all the information I needed and even a follow up! The upcoming term was beginning when my baby just turned 3 months so we enrolled. It has been great so far, no complaints. My babygirl loves the water and the instructors do an amazing job with the babies and parents (especially the nervous ones like me). We look forward to next term!

Great classes! Camilla is the best instructor! They teach you both safety skills and how to have fun with your baby in the pool. Only down side- it's definitely on the pricey side.

I'm so happy my little one is taking these classes! Teachers are so attentive to each of 5-6 babies in the group (and their parents). My girl didn't feel like doing things in the water, even though she loves being in the pool, but our amazing teacher is basically creating a special program for us just to keep my baby happy and active in the water.
I love that the classes are focusing on the basic survival skills on the water.

Waterbabies has been fantastic for our son and us. Their program has made him confident in the water, even at 10 months old. When we went on vacation it was great because we knew how to handle safely while having fun in the pool. Great program and instructors. We will continue with our lessons!