Ici Paris Skin Care Clinic & Spa

The best medispa I have ever been to! The staff is so friendly and they give amazing advice on any skincare issues, and most importantly, they know how to deliver results. They offer free skin consultations and will advise you on what the best treatments + products are for your specific skin concerns!

I have been coming to this spa for many years off and on.
However, my last experience didn’t go very well and I walked out very unhappy.
I love the staff as everyone is very friendly, helpful and welcoming but there was a complete misunderstanding during my last visit.
I called to book an appointment and was unsure which treatment to book without consulting with my regular skin specialist there first, which is Haldja.
I was booked for an hour time and was told No problem, I can discuss with Haldja which treatment to do that day.
When I saw Haldja that day, we decided on the Russian Peel which is $65/treatment.
She stared the treatment with some extractions first.
After it was all done, I came to the cash register to pay, I was billed for a facial plus the Russian peel.
I told Vesna (who was at the cash register) that I never asked for a facial nor did Haldja inform me of what she was doing as a part of the treatment nor that I needed one in order to do the Russian peel but her respond was, “well, she did a facial for you, didn’t she ?”
The point is that I was never told that in order to do my first Russian peel I need to do a facial 1st and (I had a facial a month before that), nor was I informed or consulted about it about at any point during the treatment that day.
My total came to $185
It’s not so much about the money but it is about the fact that another treatment was done without consulting with me first and getting my consent.
I walked out very confused and caught off guard of what has just happened.
Haldja is a sweet lady and she does a great job with all skin treatments.
I am just unsure of where the communication failed that day. 🤷‍♀️

So pleased with my first experience at Ici Paris. Never before in Toronto I left a skin care clinic feeling that I achieved tangible results of the level I had today. I was extremely lucky to have Borka as my skin care therapist. In addition to the facial tailored to my sensitive skin, Borka used a laser to eliminate spider veins that lived on my face for as long as I remember myself. I had already given up trying to solve this issue in multiple places multiple times. I am absolutely thrilled and grateful for Borka's knowledge and confidence. She is a magician! The customer experience is fantastic, from booking the time to a follow-up email thanking for the visit. Most of all, I appreciate the feeling that you genuinely care about every visitor and want to deliver results. There is not a slightest hint of pretentiousness so common in salons that need to justify their location (think Yorkville). I appreciate you keeping your European standards high!

I had the HydraClean facial done and it was one of my favourite facials I've ever done! It leaves your skin feeling so soft, bright and clear, while ALSO minimizing pores. I have combination, sensitive and acne-prone skin so I can say this facial really worked for me where others end up being slightly irritating. I highly recommend this facial for anyone with problematic skin looking for a deep clean to boost his/her skincare routine.