Precision Pools

We started looking for a good pool company in late 2018 for our backyard reno. I set up 5-6 consultations with different companies. The process wasn't really enjoyable as most are companies that were pushy, overload you with upselling features and tell you what you can't do based on their services. One company even told me they could start "next week" which obviously made me wonder about their quality and lack of demand. When we met with Precision I spent a few hours with Emmett and Rachel and immediately felt the "good vibes". It wasn't the pushy, sleazy upselling tactics I had experienced. They presented me with all the different options and gave me a ton of useful information without even committing. They simply left it with me. This is a true family-owned business who have a lot of pride in their reputation. Before committing, I did what most people would want to do, I went to a few of their previous projects as well as their office. Each time I was more impressed. I knew they were the ones that could meet my expectations. I committed and put down my deposit. Installation was slated for spring 2021. What? 2021? We are just going into 2019….really? YES! I knew if I wanted the best, I'd have to wait in line. So, if you are reading this and encountering the same situation, go ahead and get it done next week and regret it forever or wait a bit and enjoy it for the rest of your life. After giving my deposit, Rob began working on my 3D design. Rob & Rachel were in constant communication and sending me designs and were very accommodating on the changes (there were a lot!) I was making. The final 3D design was amazing. Fast forward to spring 2021. Precision laid out the "game plan" and what to expect and timelines. I was doing a 36ft x 18ft inground pool with 12 ft wide walk in steps and 2 large structures including a bar, washroom, mechanical room, waterfall and water slide etc. Rob spearheaded the details, layouts, excavation, measurements etc. and coordinated with my other contractors. After the excavation, Dennis and his crew showed up to begin the large project. I knew I was in good hands while dealing with Emmett, Rachel & Rob. Then I met Dennis…if the other 3 are the cake, this guy is the icing! He led the project, the crews and was on his hands and knees working away as well. For 2 months, these guys showed up every single day at 7am and worked tirelessly till dawn. Dennis would call me from his personal phone almost every evening to answer any questions and ensure I was happy along the way. My wife and I began to chuckle after a while because Dennis would always say " whatever makes you guys happy". Like any large project, there were "hiccups" along the way. Dennis would always ask me what I wanted to do in those situations, not what the contractors wanted to do. I live at the end of a quiet dead-end street and was concerned about the construction and mess on my street. These guys spent hours cleaning every single day. Never, not once, did they leave any type of mess on my property, the road or anywhere overnight. My neighbors were so impressed they kept coming over to tell me how amazed they are.
The whole crew at Precision is very professional, reliable, conscientious and proud of what they do. We have been enjoying our yard for over a month now and the only thing I miss is THEM! Ryan helped guide me through my new setup and answered all my technical questions. I have become a part of the Precision Pools family and have been treated just like that! Everything turned out better than my expectations (which are high!). I'm sure glad I waited for them. I want to thank all of them and I will try my best to remember all of you that "lived" in my yard this summer! Thank you-Emmett, Rachel, Rob, Dennis, Ryan, Ethan, Euan, Carson, Trevor, Brayden, Pete, Brad, Austin, Devon, Colin, Sean and Kevin. If I missed anyone, I apologize and you are appreciated!
They take care of everything for you! Planning, Design, Coordinating, Contractors, City Inspector, Landscaping....etc!
10 🌟 all the way around!

Great service

Precision pools built us a pool, water feature, and large retaining wall with armour stone. They did an outstanding job for us. The end result turned out precisely as the original rendering showed. Once the construction began, each day was like a well organized military operation. All workers executed their duties and seemed to be happy working together. To me, happy workers is a sign that the company is doing something right. All of our questions/concerns were addressed quickly. Dennis, Emmett, Rob, and Rachel and all the workers were wonderful. We've been enjoying our pool for a few weeks now and it's been great! They closed out the experience with a thoughtful care package, of towels, water bottles, pool toy in a lovely nautical beach bag. Overall, we've been very happy and would recommend.