Bear Bottoms Diaper Service

Current - Jan 2021
Much happier with the service we are receiving. Diapers are good quality and changes to orders are easily done.

Still some issues getting the billing correct at each 6 month interval. But one email quickly solves the problem with credit for any errors and the correct amount then being charged.

PAST - (3 years ago) Diaper service has improved where we are now getting the correct number of diapers per week and better quality than 6 months ago. Many of the mistakes happened around the time of the owner change over.

However, we are dealing with billing inconsistencies on a regular basis. We pay 6 months in advance and since the owner change, have not had a correct invoice once. Last owners always called at the six month renewal - new owners don't, saying there are too many clients to do this. So, we get switched to bimonthly billing without consultation every time. We never get sent a copy of the invoice unless we ask for one - we just see the charge come through on our visa. A very frustrating experience. Check your invoices and make sure you're being charged correctly! We've been overcharged twice now.

We are so happy we went with bearbottoms! Our driver was nice and they were very helpful early on when we were figuring things out lol! Best part is we had her going on the potty so early saving us a ton! We will be back for #2!!

Was unsure about cloth diapering w my first. The staff made it easy and once we got the hang of it, it was really convenient. Having them dropped off at our door is awesome! Nice driver and feels great we are doing our part for the environment!