Category: | Car repair, |
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Address: | 15 Alma St S, Guelph, ON N1H 5W4, Canada |
Postal code: | N1H 5W4 |
Phone: | (519) 767-3252 |
Website: | http://www.doublebautomotive.com/ |
Monday: | 8:00 AM – 5:00 PM |
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Tuesday: | 8:00 AM – 5:00 PM |
Wednesday: | 8:00 AM – 5:00 PM |
Thursday: | 8:00 AM – 5:00 PM |
Friday: | 8:00 AM – 5:00 PM |
Saturday: | Closed |
Sunday: | Closed |
Great people. They work with you on best options for repairs.
Very nice and welcoming. Will come back in the future for sure. :)
Thank you, Double B Automotive. Thanks to competent and efficient staff and excellent customer service my vehicle is repaired and road safe. For anyone who feels intimidated by mechanical language, the staff explained things in layperson terms and provided me with affordable repair options. I am beyond grateful and recommend supporting this local family business.
I had been dealing with the Dealership for all my life and for 1.5 years been asking about brakes and why they were continually squealing and making all kinds of noise. Finally when I couldn't take it any more and had paid for various supposed fixes, B & B took apart the brakes and showed me where they had 'ceased and where the metal had affixed, causing all the problems'. I wrote a letter to the Dealership explaining that they had put my life and that of anyone in the passenger seat at risk. They did not agree. No compensation; no apology. Needless to say, I trust B & B completely and they are the most honest and responsible mechanics I know. When they give an estimate and the work is less ... the bill is less. There's so much more to say about their honesty and fairness.
I had an awful sound coming from my vehicle, I wasn't sure if it was something simple like a rock or much worse. I did not have an appointment but had stopped by and asked if someone could take a look, the lady said it might be a few minutes but I knew I couldn't drive with the sound. I waited maybe 10 minutes before someone came out, he took my car for a quick drive and had it on the hoist and fixed within 5 minutes. I was kind of shocked with how amazing the service was and how friendly the entire team was... it was a little rock in the rotor and the tech had a bunch of stuff to complete before the long weekend but still took the few minutes to fix everything up for me.
Thank you SO much, it's very rare to find a place especially automotive industry that will drop what they're doing just to help someone for something to minor.