Ontario One Call

Thank you for saving me the liability when the shady excavator our electrician hired hit the gas line, then threatened to sue and put a lien on the house if we didn't pay the repair bill. It was my first time calling before all this happened to get locates myself, but the excavator was supposed and did not. While the electrician and gas company were wonderful, the excavator was a shady crook.

On my first call, I did ask if Ontario One Call had a list of excavators I could hire, but was told they do not.

Finally, I had to remove one star because I just completed a locate request for gardening. I had to do the form all over because the session expired. Apparently, I took too long messing around with the map. The map doesn't reload, so I had to start from the beginning (Windows 10, latest Chrome version). I was thinking ahead and made a screenshot of the map. Then I used MS Paint to make my own highlights/markings of where I planned to dig. I uploaded the .jpg with some other photos.

Is the webpage form and map actually tested by end users before being deployed live? It looks like the coders/web designers designed the page to suit themselves, without any thought on to make the map user-friendly for the end user. The comments/notes boxes are limited to 250 characters. What is this? Twitter?

The locate request form needs to be easier to use or infrastructure will continue getting damaged. Not everyone has the patience to start over because their session has expired without warning, and will take a chance and dig without locates.