Rexall

Pharmacy service was not ideal today. (I wrote to the head office and did get an apology by phone and email).

(We always get better service during visits here!) Went to pick up prescription today at 10:30am. Was the only customer at the counter. One staff member was chatting with another (non pharmacy) staff member about School Closures... one was doing some kind of paper work. I stood there for longer than average before she looked up to greet me. (Don't know her name, tall lady with black hair, SLIP #555963, Till 1)

From there on it was fine, but I was in a hurry and the staff seemed to be very leisurely. Granted, it's better than Shoppers Drug Mart (Eramosa) whose Pharmacy always has long lineups AND is a disaster in terms of customer service. (I worked my way through high school and University in retail so I do know what customer service should be like.)

btw, I went to Rexall.ca to post a Customer Survey but could not find any section on their web site to do so.

This was my first time at this location. Needed help in choosing the right supplement, the pharmacist was very helpful in the decision making. She was pleasant, cheerful and more than willing to help, I believe her name is Lori. Thank you. If I didn't get her name right I'll edit it next time... also the young man who was cashier at the time was also pleasant with a smile. Thank you once again.