| Address: | 45 Airpark Pl Unit 5, Guelph, ON N1L 1B2, Canada |
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| Postal code: | N1L 1B2 |
| Phone: | (866) 343-0054 |
| Website: | https://www.vortexcanada.net/ |
| Monday: | 9:15 AM – 4:15 PM |
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| Tuesday: | 9:15 AM – 4:15 PM |
| Wednesday: | 9:15 AM – 4:15 PM |
| Thursday: | 9:15 AM – 4:15 PM |
| Friday: | 9:15 AM – 4:15 PM |
| Saturday: | Closed |
| Sunday: | Closed |
My viper hst had some damage to the glass so I mailed the scope to vortex and filled out the simple form online.
I was familiar with vortex’s warranty policy, but had not experienced their service. I was amazed at how effortless it was- friendly and helpful by phone, they told me exactly what to do. I mailed the scope, they fixed it in less than 1 week, and I received it within 3 days of them shipping it.
This experience cemented vortex as my favourite scope manufacturer. Affordable but high quality, with unmatched customer service. I rave about it to all my hunter friends. Thanks Vortex!
No surprise vortex is already rated a 5 star company their level of customer service compared to other scope manufacturers ( won’t mention any names but it’s starts with a big L” )
I had the pleasure of dealing with Darryl Wilson he was very patient and explained all steps needed to have scope repaired. The turn around time was incredibly fast! The scope is in perfect working order!! I just honestly can’t say enough about this company!! Great job guys! This is the reason i buy from vortex and will continue to buy from them in the future!! Thanks again
Best warranty service out there!!!
They offer the best customer service out there! Met these guys at a gun show and they were very helpful and knowledgeable of there products. Bought the Spitfire and several years later my flip cap broke. I contacted customer service and they sent me a replacement at no charge! I didn't even need receipt, just sent them a photo and it was in the mail. You never get that level of service anymore, its great to have a company that stands behind their superior products. Thanks guys.
Great customer service!!!! Lost the caps for my riflescope sight adjustment knobs and they sent brand new caps directly to my house for free! Thank you vortex that's awesome!