Parc du Mont-Citadelle

I reserved cabin 2 about five months in advance and had confirmation of cabin 2 from this establishment. Upon arrival I was told my group is in cabin 7. How odd, but they are all the same apparently. Upon getting to cabin 7 there is obviously someone already using it. Going back to the office they are confused but finally determine the person(s) in 7 should be in 6 but then give me cabin 6. OK, I guess.

We are five people but the cabin only has towels for two. A cellphone call to the office gets us the additional towels brought up to the cabin. The phone in the cabin does not work so I could not call their office using it.

The WiFi in the cabin does not work. We could not connect at all. The young lady that brought us our towels could not figure it out. So now working phone or WiFi.

It is disappointing to not have everything working properly when you check in to an accommodation.

In addition to all that the pool was not functioning properly due to a broken pool liner and could not be used but we were told the kiddie pool was open. We had told my grandson we were taking him for a swim so that could work out. Wrong! Even kiddie pool closed by 4:30pm, this was quite disappointing.

The rest of the cabin was good, clean, and pretty well equipped.

Unfortunately I cannot give more than a three rating for these cabins and this place. If I had booked more than one night for a family vacation my disappointment would have been immense.

Great place to stay overnight on the way to Atlantic provinces, however wifi is slow, tv has cable but very limited channels. The chalet has a fridge and a full kitchen. No complaints.

Wonderful place great people and they go above and beyond for you to have an amazing experience!

Wow! Tu n'est plus en Ontario, Dorothy!! Bar, restaurant, swimming pool, heated yurt with hot and cold running water, fridge, microwave, WiFi, TV, and wood stove.
I'll be back, mes amis!!