Passion VR Caravane Vaillancourt

The prices are very good but there after service sucks the big one.

You can find all kind of RV with decent price.
Great staff very helpful.
You have to know your way to get in from opposite side traffic .

I bought a brand new travel trailer last May 2017. I noticed a couple of things at delivery and pointed them out to service manager. Since the price point of this Forest River product is such that I expected a few issues, it didn't surprise me when they came up. What does irk me is that I've been trying to get an appointment to get the issues addressed and fixed. The service manager is extremely unresponsive (is he too busy?) takes him forever to respond to an email. I usually have to resend it two or three times. There were some statements made at sales time that were less than factual. Overall, I would say I'm not entirely sure we would be upgrading our next RV here, but that remains open as to how the current issues are resolved. Do your homework. For the time being I would say I am displeased with my overall experience so far with this dealer...Caveat Emptor...

Edit: the dealer finally responded and have brought the trailer in for some warranty work. The parts have been ordered and will be in, in a couple of weeks. All the issues have been addressed (or will be shortly). They have hired a second service manager so perhaps that will help in reducing their response time. So far he has done a good job in addressing my concerns. So far they are on the right track to improving service issues.

2nd edit: this is not a fake review simply because I choose a screen name. I have been in and dealt with Gabriel, Paul and Sonia. Since my original issue took well over 7+ months to be addressed, hopefully the new service manager will understand the importance of client communications. Just responding to and acknowledging a customer complaint is half the battle. Customers want to know that they are being heard which was not happening before. You seem to be on the right track.