Cycles Lambert Inc

UPDATE: After writing the notice below, another member of the sales / service team contacted me. Everything was settled in less than 2 weeks in a cordial and efficient manner. The person who took over showed understanding and flexibility, which I really appreciated. So I change my assessment from 1/5 to 3/5.

**********

I wrote to HLC to have an item repaired with a limited warranty. I was told to go to a store and pay the management fee myself. I have checked with the Consumer Protection Office (OPC) and these guidelines are against the law. It is up to the distributor who offers the guarantee to assume all management and other costs unless it is expressly mentioned (this was not the case).

When I mentioned this to the person I was in contact with she accused me of making "threats" and "lack of will" to deal with my problem. Luckily he told me that his service was "unparalleled", if he hadn't told me I wouldn't have guessed it ...

I didn't feel any empathy or any real desire to help. On two occasions I had to follow up with the person I was in contact with because it had been two weeks since no one answered me.

He also refused to redirect my request (to another agent or manager), which is why I allow myself to put this here. I would have preferred to settle this out of court, but since it doesn't seem possible I think others should know about it.

HLC has still not agreed to assume the management fees, so I will call the OPC back to see what my recourse is. All that time wasted on a $ 50 bike bag, it saws me in two. I will never buy back any of their products.

good service, friendly staffs, great company,Thank You

Great staff! Super services et belle implication social