Hôpital Vétérinaire de L’Est

Very friendly staff, respectful and loving veterinarians with pets. Easy to find a medical appointment. affordable prices. Thanks for helping me the day I called. You took a stress off me.

We had a huge scare with our 6 months kitten and we werent sure if she was going to make it. After a $3k bill at another hospital she was just detoriating. We got a prompt appointment at hôpital vétérinaire de l’est and the person on the phone was very understandable of the situation. Next day at the appointment Dr. Babin and the nurse were extremely thorough to check my cat & for the first time in many days i found some hope that she was getting the right treatment.

Dr. Babin & the entire staff is extremely caring & empathetic towards not only the animals but also the owners. Thank you for everything!

We had been looking for a vet for vaccination of our newly acquired puppy, and found one that appeared to be reasonably good. So, we booked an appointment. A few disadvantages, namely: limited free but difficult parking right off a busy street, steps to climb down to get inside the place, unable to get an exact price for vaccination and becoming a client, very limited space inside to keep social distancing, troublesome animal smell and a somewhat rough receptionist welcome.
These were negatives that weigh far too heavy for peace of mind, that we continued our search and landed on this Hôpital Vétérinaire de l’Est. Needless to say that we cancelled our previously booked appointment. None of the negatives I mentioned above existed. Large, clean location with at least a dozen vets. Reception was not necessarily welcoming but professional. A detailed breakdown of opening a file, with cost of each vaccination needed.
Although we arrived on time, we had to wait for about half an hour, with no one caring enough to advise on further wait time.
We were attended by an assistant Vet who did preliminary exams, providing all relevant information and patiently answering all the questions we had.
The Vet subsequently joined us to give the various vaccinations, including inserting microchip, and providing further advice for caring for a puppy.
Large selection of products for sale, on the shelves, but none that we were interested in at the time.
Apart from the wait time, we had otherwise reasonably good service, and will further evaluate, if ratings change, on our next visit.

Great service everytime at the front desk from Nicole and Camille! Honestly if it wasn't for them and how much it shows they care for the customers I would've switched vets.. not everyone is polite at the front desk but those two honestly deserve a raise for how much time and effort and overall care they put. I personally like Dr. Lalonde. She's a wonderful kind soul that has helped my babies through very rare treatments and has overall always been 110% there for every question. Always stays positive with you and tries to make you smile even in a rough situation. Dr. Lalonde does really good and makes my babies comfortable every single time and it's rare I'll speak up like this for a Vet. It shows she cares for your babies and not only a paycheck at the end of the week. That's what I love!