G. Romano Inc.

We purchased and paid for a custom sectional, cost of over $10,000 from UpCountry Toronto, in 2021. It was made by Romano of Quebec. When there was an issue Romano was excellent to deal with and took care of it. UpCountry on the other hand was very difficult when it came to after sales service.

Very good quality furniture and great customer service. My couch is very comfortable and we love our fabric. It’s exactly what we wanted.

I purchased a Luna sofa bed. I was very disappointed when the delivery men informed me that it was too big for my doors and hallways. I reached out to Romano and received outstanding service. The person who helped me assured me that the arms of the sofa could easily be removed and reinstalled. She offered to call the retailer to make sure that this would be organized. She did coordinate everything. The store, Corbeil, was also great. My sofa is now in my office and I love it. It is beautiful and extremely comfortable. THe mechanism for the bed is amazingly simple. I am very happy with my purchase and with the service that I received.

We incorrectly cleaned our couch and ruined the buttons. I contacted G.Romano and got connected with Carmela. Whatever your expectations are on service, friendliness, accountability, etc - this group of amazing passionate people will wow you! I am absolutely shocked at how easy it was to bring my cushions to be repaired. 20 minutes later, I was on my way. I got to walk into the back and see the quality and care that happens from start to finish. I can promise you that if G.Romano makes anything that I need in the future, I will be specifically requesting them. Thank you Carmela and thank you to the people I met in the back who completed the repair. What a great experience!

Our Avalon chair from Romano is a favourite of ours. Unfortunately, it needed a repair and Romano cheerfully honoured it's lifetime guarantee and fixed it promptly. Carmella, in customer relations, was a pleasure to deal with. She was responsive and knowledgeable and assisted us in having the chair shipped from Ottawa to Montreal. We highly recommend Romano Inc. products and were extremely happy with the service we received from Carmella.