| Category: | Car repair, |
|---|---|
| Address: | 400 Rue Stinson, Saint-Laurent, QC H4N 2E9, Canada |
| Postal code: | H4N 2E9 |
| Phone: | (514) 745-7287 |
| Website: | https://www.landausacamoto.ca/ |
Excellent customer service. Absolutely excellent.
Purchased two pieces of luggage for a couple of upcoming holidays particularly our trip to China, it will be almost 3 weeks long and we will only be allowed a single piece of luggage and must stay within a 40lb limit. We had been looking for light weight luggage for quite some time and found some with a advertised weight of 8.4lbs, which is about 4lbs lighter than the luggage we currently have; this doesn’t seem significant but can be when you are packing clothing and accessories. The store clerk used an inexpensive hand scale to weigh one piece and it weighed 9.4lbs, we assumed her scale was just off and decided we would take it and weigh it when we got home, unfortunately it did weigh 9.4lbs not the 8.4lbs as it was advertised on the luggage tags. I know the difference is only a pound but it was the deciding factor in purchasing the luggage in the first place. I contacted the company and a very nice customer service woman answered and sent my complaint over to management in Toronto, well to make a longer story a little shorter, the company was very apologetic, they will be reprinting all of the advertising and redistributing to the stores that carry the model. They also sent us off some new luggage which also weighs in at 6.17lbs, yes more clothes can be packed, and I received the new luggage the very next day.
My point here is that yes there are still companies that believe in good customer service, I never expected to receive new luggage, I volunteered to return the already purchased overweight luggage but was told to keep that also.
This is one of the reason I am writing this review, this is a company that deserves to receive a good review. We also own a number of other pieces of luggage from this company and it has lasted for years, some I can’t remember how long we have had it, so the product is also worth the review.
Thank you for your excellent customer service, it is nice to see a company who remembers that a happy customer is good for the bottom line.
Thank you
Laurel Hammer
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Landau Sacamoto Inc, Car repair service in Montréal, Québec, 400 Rue Stinson, Montréal, QC H4N 2E9 - Hours of Operation & Customer Reviews.
Landau Sacamoto Inc, Saint-Laurent, Quebec. 8 likes · 3 were here. Accessories
Landau Sacamoto Inc can be found at 150 Boul Marcel-Laurin . The following is offered: Handbags Manufacturers . In Saint Laurent there are 3 other Handbags Manufacturers. An overview can be found here.
Landau Sacamoto Inc ... Phone 514-745-7287; Does this look right? Notice incorrect or missing info? Edit. Business reviews. Be the first to review this business.
Numéro de téléphone, site web, adresse & heures d'ouverture de Landau Sacamoto Inc - Saint-Laurent à QC - Grossistes et fabricants de sacs à main.
Landau Sacamoto Inc. Car repair service in Montréal. 400 Rue Stinson, Montréal, QC H4N 2E9 (514) 745-7287. Emergency Dentist Ottawa - Rockcliffe Dental Centre ...
Landau Sacamoto Inc. Car repair service in Montréal. 400 Rue Stinson, Montréal, QC H4N 2E9 (514) 745-7287. Emergency Dentist Ottawa - Rockcliffe Dental Centre ...
LES SACS A MAIN LANDAU SACAMOTO INC. est située au 400 rue stinson, saint laurent. Si vous désirez joindre LES SACS A MAIN LANDAU SACAMOTO INC., vous pouvez appeler le (514) 745 7287 . Vous avez également la possibilité d'obtenir l'itinéraire à partir de l'endroit où vous êtes.
Landau Sacamoto Inc is a Mo ntreal based design, import, and distribution company, of national and private brand fashion products in North America. Main product lines include luggage, handbags and wallets. Landau Sacamoto brands include Hilary Radley Handbags, KGB Studio, Rosetti, Ricardo and VIA Rail.