Category: | Furniture store, Home goods store, Store, Point of interest, Establishment, |
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Address: | 152 Av. Alston, Pointe-Claire, QC H9R 6B4, Canada |
Postal code: | H9R 6B4 |
Phone: | (514) 426-0115 |
Website: | https://www.bouclair.com/#hq |
Monday: | 10:00 AM – 4:00 PM |
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Tuesday: | 10:00 AM – 4:00 PM |
Wednesday: | 10:00 AM – 4:00 PM |
Thursday: | 10:00 AM – 4:00 PM |
Friday: | 10:00 AM – 4:00 PM |
Saturday: | Closed |
Sunday: | Closed |
I have had not once, not twice but three times the BEST customer service EVER. I messaged on FB, had a reply instantly and each time the C/S associate was ALWAYS courteous, informative and looked into the matter and kept me in the loop until it was resolved...which was always resolved.
I have been trying to reach customer service for the third time now ... Wait time is very bad.. over an hour!!
I had two orders with Bouclair. The first was a bench that arrived very damaged as the contents were not protected for shipping... The second was a set of chairs that arrived intact and I was pleased with the quality of the product and the shipping protection. They rectified the situation for the bench, so I am slightly upset at being inconvenienced the first time, but happy with the outcome overall and their customer service.