Orléans Express - Québec (Centre-ville)

I am not very happy with Orleans Express Company. I had to accompanying a lady who had problems with her head and she had to see a neurologist in Quebec City. In New Richmond she just paid for her ticket and I went free as her accompaniment. This morning Monday, November 30th 2021 we arrived at the bus in Centre-ville Quebec City and the ticket booths were all closed. We, being in a strange city we called a guy called Steve Guimond who does Patient Navigator by taking people from out of town, from or to the bus stop or to the hospital for their appointments. He helped us getting our tickets on Internet with a security guard. She had to paid full price for the accompaniment. There is no more Senior rates for them. By the way we had to travel 9 hours and forty-five minutes before reaching our destination. On top of that we had to pay for two nights for a place to stay and meals. It is an expensive trip when you are on a 1535.00$ a monthly fixed income. Do understand your Bus line losted a lot of Income due to Covid. You have great bus drivers, helpful and patience only thing the announcements are only in English. I know we are second class people here in Quebec we are the minority. I love Quebec and being an English Quebecer we are still a human being. I DID ENJOY MY TRIP WITH THE ORLEANS BUS. THANK YOU.

Great service, quick and efficient

Expedibus service excellent

Convenience, Timeliness, Price and Customer Service - the ABSOLUTE Best service in North America !!!