Solariums Zytco Ltée

An Excellent Product and Service from Zytco

It is no surprise that the timeline for our,recently completed, solarium project was extended; the tender process started in the spring of 2021.The delays were entirely due to supply chain issues and an unfortunate incident of damaged goods totally outside the control of the Zytco team.During this drawn out period the communication from Zytco was very good as they kept us well informed on the progress of our order in spite of them having to push out dates on many occasions.

From the start of the purchasing process with the sales representative through design,on-site discussions with the construction manager,inside sales coordination, assembly,final adjustments and sign-off the performance has been excellent.

A test will come this winter,however, having witnessed the manufacturing process, the quality of the materials integrated into the entire structure and the attention to detail exhibited by the on-site construction team, I am confident that the solarium will outperform over an extended lifespan.

It’s been four years since I’ve reached out to Zytco since my ceiling blinds needed to be replaced. Finally early this year I was able to speak with someone who took my order with a 50% deposit for the stores to be installed late august early September. Since then and multiple follow ups. Nothing. I called two weeks ago and asked to speak to a manager. The person said she’s in charge and has spoken to the installer who will call me next week. Well that was two weeks ago. Nothing still. They even asked that I took down my previous review since they answered my query in the spring. Hopefully this will get their attention again. If I knew the kind of after service they offered, I would never have gone with them. So now I’ve paid 50% for blinds that I haven’t seen and have no idea when I will ever see them. So an hour after I wrote this I got a call that they would send someone. The installer was very nice and polite. He finished installing and cleaned the area. Thank you.

I had my all glass awning installed last year (2021), I am very satisfied with the product and installers were very professional. I recommend Zytco for any solarium or awning project.