Groupe Res-Q

At 2 am I awoke to the sound of gushing water - not a good sign especially considering we were on the 2nd floor of our house. Half asleep and slightly confused I stumbled into the bathroom to discover a pipe had burst and was spraying a full stream of hot water onto the floor. The water was flowing incredibly fast, and by the time we were able to shut off the water, the bathroom was a small wading pool with more than an inch of water which had spread to the hallway and soaked into and through the carpet/wood floor. The water leak soaked through the upper level of the apartment and was streaming through the ceiling and lighting fixtures into the first floor.

I called my insurance company who recommended that I find a professional and get an estimate.
I called Groupe Res-Q and within 2 hours the owner of the company arrives, he triaged the situation, assessed the damage, took photos and water readings.
They prepared an estimate for the mitigation which the insurance approved the same day.
I called back to schedule the work, and within 2 hours the team arrives, they started an attempt to stop any potential mold from forming (none ever did). The next day Groupe Res-Q came back early to continue the cleanup operation. I was amazed throughout the process at their knowledge, empathy, and professionalism. They helped turn what was a horrible situation into a manageable experience.

Once the water mitigation process was complete, the insurance rep requested a proposal to restore the damage to its original condition.
Johnny, the owner, was handling the process with our insurance adjuster.
It was a significant process, and at the end, he was able to settle a substantial amount to cover above and beyond.
I highly recommend this company to anyone who needs this type of service.

I had some water damage at my home and contacted Groupe Res-Q. They responded quickly and began the restoration process. The project manager and owner Johnny Piazza completed the work in a thorough and efficient manner. I was also provided with regular updates on the progress of the work in order to be kept in the loop.

I was very satisfied with their work and would highly recommend them.

Very good experience with John and his group. I felt confident and appreciated her calm and professionalism. Moreover, the communication is excellent with him!

Excellent service and quality of work. John Piazza has met all our expectations. We highly recommend it.

Thank you for helping me with my insurance claim! Very professional and the construction works is top quality. Highly recommended :)