Héritage Portes et Fenêtres

Overall satisfied, I would say 4.5 out of 5.
Excellent service from Mr Piton, I contacted several companies and he was the only one who told me about the regulations regarding the opening of windows for evacuation and offered me alternatives to the window models initially chosen.
Satisfied with Fenplast windows, I see a great difference compared to my old windows. Automated monitoring of the company at the production level and survey after installation.
Some reservations on the installation, I mentioned some adjustments to be made where insulation was missing but it has been corrected. I had also taken care to put tarpaulins everywhere to protect my floor, but unfortunately the installer removed everything to clean around 3 p.m. and then continued to work, therefore he soiled the entire house. it would be wiser to remove the tarpaulins at the end of the work

Very satisfied with the work and the team. They had to work hard to deal with the window frames that weren't what they should be at the time, and I'm not talking about an ancestral home here, more chalet style. The result is perfect! I recommend Héritage Portes et Fenêtres without hesitation!

very good team as well as a good follow-up on the orders continued as its

Last year, this company replaced four old windows and an old patio door in our 1960s house. The door was slightly moved for which a mason had to come close the wall where the old door used to be. They advised us to use a mason they do business with. Due to some miscommunication another person was sent to fix the wall and he did a bad job. We sent pictures by message in the evening, the next day somebody came to redo the entire wall without a complaint, when we got back from work in the evening the job was splendidly fixed.

We are very happy with the advice we received from the salesman (Richard) (for the types of window, the sizes and proportions of the different panes) and for his aftercare; he stopped by afterwards to make sure we were happy with their service/products and to give some information on how to care for the new windows/door. He also sent someone to fix a scratch that was left during installation.

The team that installed the windows was quick and polite and did not leave too much of a mess.

One of the things for which we chose this company is that they are not bullsh*tting about the quality of their Fenplast windows. We heard another company brag about how their windows are of German design and super good quality, however when asked for the windows' Energy Star rating numbers that company was very secretive and evasive. Heritage Portes & Fenetres just gave these numbers in their tender which enabled us to check the Energy Star rating of the different windows and the patio door on the Natural Resources Canada website.

All in all we are very happy having done business with them. If we ever decide to do the basement windows as well we will definitely call them.